Shipping Policy

Last updated: October 21, 2025

Thank you for shopping with Pacific Coast Flag. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

Shipping Locations

Pacific Coast Flag currently ships to addresses within the United States.
At this time, we do not offer international shipping.

We do not ship to P.O. Boxes or APO/FPO addresses unless otherwise stated on the product page.

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays, unless otherwise stated.

Processing time refers to the time it takes to prepare your order for shipment and does not include transit time.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Custom & Made-to-Order Products

Custom or made-to-order products (including custom flags or personalized items) may require additional production time before shipping.

Estimated production timelines for custom items will be communicated at checkout or via order confirmation. Once production has begun, custom orders cannot be modified, canceled, or refunded.

Shipping Methods & Carriers

We ship using reputable carriers such as UPS, USPS, FedEx, or other regional carriers, depending on order size, destination, and service availability.

Shipping options and rates are calculated at checkout based on:

• Order size and weight
• Shipping destination
• Selected shipping method

We reserve the right to choose the most efficient carrier for your order.

Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Typical delivery times for standard shipping are:

• Standard Shipping: 3–7 business days after shipment
• Expedited Shipping: Available where offered at checkout

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Promotional shipping offers (such as free shipping) may be available for limited times or qualifying orders and will be clearly communicated on the Website.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear once the shipment has been scanned by the carrier.

Shipping Delays

Pacific Coast Flag is not responsible for shipping delays caused by:

• Carrier delays
• Weather conditions
• Natural disasters
• Customs or government actions
• Incorrect or incomplete shipping addresses

If your package is delayed, we recommend checking the tracking information first. If further assistance is needed, please contact us.

Incorrect Addresses

It is the customer’s responsibility to ensure that shipping information is accurate at checkout.

Pacific Coast Flag is not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, the customer may be responsible for reshipping fees.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date).

When reporting a damaged shipment, please include:

• Your order number
• Photos of the damaged item and packaging

We will work with the carrier to investigate the issue and determine whether a replacement or refund is appropriate.

Partial Shipments

In some cases, orders may be shipped in multiple packages. If this occurs, you will receive tracking information for each shipment.

Subscriptions & Recurring Orders

For subscription-based products, shipping schedules follow the terms outlined at the time of enrollment. Shipping costs and delivery times may vary by cycle.

Subscription shipments are subject to the same shipping policies as standard orders unless otherwise stated.

Return & Refund Policy

Thank you for shopping at Pacific Coast Flag.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created to ensure a clear and fair process for all customers.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pacific Coast Flag LLC, Coeur d'Alene, ID 83814.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Pacific Coast Flag, accessible from https://pacificcoastflag.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of Your decision by:

• By email: flags@comcast.net

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days.
• The Goods are in their original packaging.
• The Goods are not used or damaged.
• You have the receipt or proof of purchase.

The following Goods cannot be returned:

• Goods made to Your specifications or clearly personalized (e.g., custom flags).
• Goods which, by their nature, are not suitable to be returned, deteriorate rapidly, or have expired.
• Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Goods that, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at Our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If You wish to exchange a product for a new one, please contact Us at flags@comcast.net. We will assist You in arranging the exchange once the original product is received and verified to meet the return conditions listed above.

Gifts

If the Goods were marked as a gift when purchased and shipped directly to You, You’ll receive a gift credit for the value of Your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If You have any questions about our Shipping & Returns Policy, please contact Us:

By email: flags@comcast.net